Phone: 06 - 867 2667
Fax: 06 - 867 2668
Ian 027 - 258 8879
273 Gladstone Road
Written by Ian
Friday, 15 May 2020 11:40
Please be informed by law (Ministry of Consumer Affairs), we are not required to provide you with a refund if you change your mind or the goods you purchased were not compatible with your existing goods, so for this reason we ask that you choose your goods carefully, however if the goods are faulty we will meet our obligations under the Consumers Guarantees Act to provide a remedy.
Computerz and More T/A PCFORU at its sole discretion may accept returned goods for credit within 7 business days of the original invoice being issued providing this is confirmed to the customer in writing and the following conditions are met:
a. Goods returned for credit must be accompanied by a Return Material Authorization (RMA) number issued by “PCFORU”
b. The issue of a Return Material Authorization does not guarantee that Computerz and More T/A PCFORU will accept any given return.
c. A restocking fee of 25% will apply to all goods returned for credit
d. Freight Charges will not be credited under any circumstances.
e. Software cannot be returned if the packaging has been opened or used due to software licensing requirements.
f. Goods must be in original packaging and condition with Manuals, blank warranty cards and any other accessories and documentation provided by the manufacturer.
g. Consumables are not returnable if the factory seal has been broken.
h. Discontinued or end of life products can only be returned for repair. No refunds or exchanges will be made.
i. Computer systems and customized computer systems can only be returned for repair. No Refunds or exchanges will be made.
j. All credit payments will be made by Computerz and More T/A PCFORU to the customer via direct bank deposit. It will take a minimum of 10 working days to process such a credit payment, after we have received the correct bank account details and any other relative documents.
k. No goods will be accepted for credit after 7 business days has passed from the date of invoice unless returned under the New Zealand Consumer Guarantees Act or the New Zealand Fair Trading Act.
a. Faulty goods returns are subject to Computerz and More T/A PCFORU standard return procedures.
b. Goods shall not be returned to Computerz and More T/A PCFORU without permission being given in advance. The customer must obtain an RMA number from Computerz and More T/A PCFORU prior to goods being sent in for repair. The RMA number issued to you should be displayed clearly in a visible location on any packaging in which the goods are returned in. If any goods are sent without an RMA number, Computerz and More T/A PCFORU will not be held liable for any loss, damage or delays to those goods.
c. The terms and conditions, time limits and other warranty information will be supplied to the customer by “PCFORU” The warranty shall be the current warranty provided by the manufacturer of the product. Computerz and More T/A PCFORU shall be under no liability whatsoever except for the express conditions as detailed and stipulated in the manufacturers warranty.
d. The Tax invoice or proof of purchase must be produced by the customer. Computer System warranty will cover all parts and labour for one year from the date of purchase. The warranty is only for hardware and does not cover software or any configuration to these. We recommend that you consult a professional for any installation required. If any goods develop a fault then the customer is required to obtain a Return Material Authorization Number online from Computerz and More T/A PCFORU website or via email prior to sending any goods back to PCFORU for repair (during the warranty period). Products stated to be faulty by the customer, during warranty period, have to be tested by Computerz and More T/A PCFORU RMA Department. This takes a minimum of 10 working days to complete. The customer is responsible for returning the defective goods to our RMA department and all products returned must be properly packaged. If goods returned are not properly packaged then the customer will bear all responsibility for any damage that has been caused or maybe caused due to insufficient packaging of goods. The repair work will be undertaken in a timely manner (minimum 10 working days)and subject to the availability of the parts required (repair or replacement) and the customer shall pay a freight charge to have the repaired goods returned to them. Due to circumstances beyond the control of Computerz and More T/A PCFORU a delay may occur in the repair of any defective parts or replacement parts. Computerz and More T/A PCFORU shall not be liable for any delay or failure to perform its obligations if the cause of the delay or failure is beyond its control.
e. If any problems found are initiated by the customer or any other party, the warranty shall become void. For example: Viruses, system files being deleted and generating errors due to this, system crashes or failure due to user configurations, tampering with components located inside Computer systems or goods being misused or damaged by way of impact or water submersion.
f. If goods are found to be non faulty or if a fault is found to have been caused or initiated by the customer, then Computerz and More T/A PCFORU will charge a service fee of $ 150 inclusive of GST before the goods, computer system or part(s) are returned to the customer. If any of the goods we supply are defective then we will fulfill our responsibilities during the warranty period, however if you are unable to install or configure goods correctly or if they are incompatible with other components or configurations, then they will not be covered under warranty and a service fee of $ 150 inclusive of GST will apply.
g. If for any reason Computerz and More T/A PCFORU charges the customer a service fee then Computerz and More T/A PCFORU reserves the right to deem the goods as 'neglected' or "Abondoned" if payment has not been received after 30 days and will sell the goods to recover costs, any remaining monies from the sale will be credited to the customer.
h. Freight charges are non refundable. The customer is responsible for any freight charges, insurance, and duties on all goods returned to “PCFORU”
In the event a product can not be repaired or replaced by Computerz and More T/A PCFORU then Computerz and More T/A PCFORU will credit the customer the residual value of the goods or products purchased. The residual value is calculated by dividing the remaining warranty period by the total warranty period. This is then multiplied by the products original value. For example: A product is purchased at the value of $200 and has a total warranty period of 12 months. The residual value in the 8th month (warranty remaining = 4 months) would equate to 200 x 4 / 12 = $66.67
Last Updated on Friday, 15 May 2020 11:41